Delivery Policy

JoyfulBliss - Delivery Policy

At JoyfulBliss, we are committed to ensuring that your SmartLearn Tablets and accessories reach you quickly, safely, and with the highest care. Please review our Delivery Policy carefully, as it outlines important information regarding order processing, shipping times, and delivery conditions.

1. Processing Time

  • Order Processing: All orders are processed within 1–3 business days after payment confirmation.

  • Business Days: Monday through Friday, excluding public holidays.

  • Weekend and Holiday Orders: Orders placed on weekends or holidays will be processed on the next available business day.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email containing your purchase details and an estimated delivery timeframe.

2. Shipping Time

  • Standard Shipping: Estimated delivery is within 5–10 business days from the date of dispatch.

  • Important: Delivery timeframes are estimates only and are not guaranteed. External factors such as courier delays, customs inspections, weather events, and local disruptions may impact actual delivery times.

  • JoyfulBliss is not responsible for shipping delays once orders have been handed over to the courier.

3. Shipping Charges

  • Free Standard Shipping is offered on all orders placed via the JoyfulBliss website.

4. Order Tracking

  • Upon shipment, you will receive an email containing your tracking number and a link to track your package online.

  • You can also monitor the status of your delivery via your JoyfulBliss account or by visiting our website’s tracking page.

  • Please allow up to 48 hours for tracking information to become available after dispatch.

5. Shipping Restrictions & Customer Responsibilities

  • Accurate Address: Customers are responsible for providing a complete and correct shipping address at the time of purchase.

  • Address Changes: Once an order is placed, changes to shipping details cannot be guaranteed.

  • Delivery Refusal: If a package is refused or returned due to an incorrect address or customer refusal, reshipping fees will apply.

JoyfulBliss is not responsible for:

  • Packages delivered to the wrong address due to customer error.

  • Delays caused by incorrect or incomplete address information.

6. Packaging

  • All SmartLearn Tablets are securely packed using eco-friendly materials to protect your order during transit while supporting environmental sustainability.

7. Delivery Issues & Risk of Loss

  • Risk of loss and ownership of products pass to the customer upon JoyfulBliss’ delivery of the order to the carrier.

  • In the event of:

    • Delayed Shipments: We will assist in tracking your order but cannot guarantee compensation for delays.

    • Lost Packages: If your tracking shows "delivered" but you have not received your order, please contact us within 7 days of the delivery date.

    • Damaged Items: If your product arrives damaged, you must notify us within 48 hours of receiving your package, including photographs of the damage for review.

JoyfulBliss will investigate all delivery issues and work with the courier to resolve them; however, we do not assume liability for third-party delivery errors or package theft after confirmed delivery.

8. Customer Service

For any questions, concerns, or issues regarding your order or delivery, please contact our Customer Support team:

📧 Email: support@joyfulbliss.co.za

We are dedicated to ensuring your experience with JoyfulBliss is exceptional!